Terms of Service

Last updated: August 3, 2026

These Terms of Service (“Terms”) govern access to and use of Taskploy, including our websites, web and mobile applications, software, APIs, integrations, communications tools, artificial intelligence features and related services (collectively, the “Services”).

The Services are provided by Taskploy Technologies Inc. (“Taskploy,” “we,” “us,” or “our”).

By creating an account, purchasing a subscription, accepting an Order Form, or accessing or using the Services, you agree to these Terms.

If you are using the Services on behalf of a company, organization or other legal entity, you represent that you have authority to bind that entity to these Terms. In that case, “Customer,” “you,” and “your” refer to that entity.

If you do not agree to these Terms, you must not access or use the Services.

1. About Taskploy

Taskploy is a business operations platform designed to help organizations manage activities including tasks, projects, customers, vendors, sales, expenses, invoicing, payments, employees, payroll-related processes, leave, attendance, marketing, communications, automation, reporting and other supported business workflows.

Available functionality may vary depending on:

We may add, change or discontinue features in accordance with these Terms.

2. Eligibility and Authority

You may use the Services only if:

  1. you are legally capable of entering into a binding agreement;
  2. you provide accurate account and billing information;
  3. your use of the Services complies with applicable law; and
  4. if you act on behalf of an organization, you have authority to accept these Terms for that organization.

The Services are primarily intended for businesses and organizations.

You may not create an account using false information, impersonate another person or organization, or use the Services after your access has been suspended or terminated unless Taskploy expressly authorizes you to do so.

3. Accounts and Administrators

You may need to create a Taskploy account to use the Services.

You are responsible for:

You must notify us promptly if you believe an account has been compromised or accessed without authorization.

Account Administrators

A Customer may designate one or more administrators.

Administrators may be able to:

You are responsible for selecting appropriate administrators and managing their access.

4. Subscription Plans

Certain Services require a paid subscription.

Subscription features, usage allowances, user limits and prices are described on our Pricing page, applicable Order Form or other purchasing documentation.

We may offer:

Your subscription begins when stated during checkout or in your applicable Order Form.

Unless otherwise stated, paid subscriptions automatically renew for successive billing periods until cancelled in accordance with these Terms.

5. Fees and Payment

You agree to pay all fees associated with your subscription and use of paid Services.

Fees may include:

Unless stated otherwise, fees are exclusive of applicable taxes.

You authorize Taskploy and its payment providers to charge your selected payment method for amounts due.

You are responsible for maintaining valid billing and payment information.

Failed Payments

If payment cannot be completed, we may:

You remain responsible for amounts properly incurred before suspension or termination.

6. Annual Billing

Where available, Customers may choose annual billing.

Annual plans may be priced differently from monthly plans and may include a discount.

The applicable:

will be disclosed during purchase or in your Order Form.

Unless otherwise expressly stated, changing or cancelling an annual subscription does not automatically create a right to a prorated refund for the unused portion of the subscription term.

Any rights that cannot legally be excluded remain unaffected.

7. Trials and Promotional Offers

We may provide free trials, promotional pricing or other offers.

Self-serve plans currently include a 14-day free trial on Standard, Professional and Ultimate. A valid payment card is required at signup. Trial periods and other conditions are disclosed when the offer is made.

Unless otherwise stated:

We may modify or withdraw promotional offers at any time, provided doing so does not improperly alter a promotion already accepted by you.

8. Usage Limits and Overages

Subscription plans may include limits relating to:

If you reach or exceed a limit, we may notify you and provide available options.

Depending on the feature, you may be able to:

Where usage-based charges apply, applicable pricing should be disclosed before or in connection with the applicable service.

We will not intentionally impose undisclosed usage fees.

9. Cancellation and Termination by Customer

You may cancel your subscription through the available account settings or by contacting us where self-service cancellation is unavailable.

Unless otherwise stated:

You should export any Customer Data you wish to retain before your account is terminated or deleted.

10. Customer Data

“Customer Data” means information, files, records, content, documents and other data submitted to, stored in or generated through the Services by or on behalf of the Customer.

As between Taskploy and the Customer, the Customer retains ownership of its Customer Data.

You grant Taskploy a limited right to process Customer Data as reasonably necessary to:

Taskploy does not acquire ownership of Customer Data merely because it is stored or processed through the Services.

11. Your Responsibility for Customer Data

You are responsible for Customer Data submitted to the Services.

You represent and warrant that you have all rights, permissions, notices and consents reasonably necessary to collect, upload, process and use Customer Data through Taskploy.

This is particularly important where Customer Data includes information relating to:

You must not use Taskploy to collect or process information unlawfully.

12. Privacy and Data Protection

Our handling of personal information is described in our Privacy Policy.

Where Taskploy processes personal information on behalf of a Customer, additional data-processing terms may apply.

Customers are responsible for determining whether their use of the Services complies with privacy and data-protection laws applicable to their organization.

Where required, Customers must:

A Data Processing Agreement may be available for eligible Customers.

13. Security

Taskploy uses administrative, technical and organizational measures designed to protect the Services and Customer Data.

However, no internet-based service can guarantee absolute security.

Customers are responsible for reasonable account-security practices, including:

Additional information is available on our Security page.

14. Acceptable Use

You must not use the Services to:

  1. violate applicable law or regulation;
  2. infringe intellectual-property, privacy or other rights;
  3. transmit malware, ransomware or harmful code;
  4. attempt unauthorized access to Taskploy or another user's systems or data;
  5. interfere with the security, availability or performance of the Services;
  6. probe or test vulnerabilities without authorization;
  7. send spam or unlawful marketing communications;
  8. engage in fraud, deception or impersonation;
  9. process unlawfully obtained personal information;
  10. distribute abusive, discriminatory, threatening or unlawful content;
  11. circumvent subscription, usage or security controls;
  12. reverse engineer the Services except where applicable law expressly permits it;
  13. scrape or extract data at a scale that interferes with the platform;
  14. resell access unless expressly authorized;
  15. use Taskploy to facilitate unlawful financial activity; or
  16. use the Services in a way that creates material risk to Taskploy, our infrastructure, our providers or other customers.

We may investigate suspected violations and take appropriate action.

15. Communications and Marketing Features

Taskploy may provide functionality for email, SMS, WhatsApp, telephone, social media and other communications.

You are responsible for your use of these features.

You must ensure that communications sent using Taskploy comply with applicable:

Taskploy does not grant you permission to contact a person merely because that person's information exists in the Services.

You are responsible for maintaining appropriate evidence of consent where required.

16. Payments and Financial Features

Taskploy may provide functionality for:

These tools are provided to assist with business administration.

Unless expressly stated otherwise, Taskploy is not:

Customers remain responsible for verifying financial information and complying with applicable accounting, tax, payroll, employment and regulatory obligations.

Online payment processing may be performed by third-party payment providers and may be subject to separate provider terms and fees.

17. Payroll and Employment Features

Taskploy may provide tools relating to employees, payroll, leave, attendance, overtime, benefits, loans and workforce administration.

Employment and payroll requirements vary by jurisdiction.

Customers are responsible for:

Availability of payroll functionality may differ by country.

18. Artificial Intelligence Features

Certain Taskploy features may use artificial intelligence or machine-learning technologies (“AI Features”).

AI Features may assist with activities such as:

AI Output

AI-generated information may be incomplete, inaccurate or inappropriate for a particular purpose.

You are responsible for reviewing AI-generated output before relying upon, publishing, sending or acting on it.

AI Features are not a substitute for qualified:

Important decisions affecting individuals, including significant financial, employment, legal or customer decisions, should remain subject to appropriate human review.

AI Providers

Some AI functionality may rely on third-party providers.

Our Privacy Policy, Security documentation or applicable service documentation may identify relevant providers and explain how information is processed.

19. Third-Party Services and Integrations

The Services may integrate with third-party products such as:

Third-party services are not controlled by Taskploy.

Your use of them may be governed by separate terms, privacy policies and charges.

Taskploy is not responsible for third-party services, including their:

If you authorize an integration, you instruct us to exchange relevant information with that service as necessary to provide the integration.

20. Mobile Applications

Taskploy may make mobile applications available through third-party application stores.

Use of mobile applications may also be subject to applicable app-store terms.

Some functionality available on the web platform may not be available through the mobile application, and vice versa.

You are responsible for your mobile device, connectivity and any carrier charges.

21. Intellectual Property

Taskploy and its licensors retain all rights, title and interest in the Services, including:

Except for the limited right to use the Services under these Terms, no intellectual-property rights are transferred to you.

You may not copy, modify, distribute, sell, sublicense or create derivative commercial products from Taskploy except where expressly permitted.

22. Feedback

If you submit suggestions, ideas, recommendations or other feedback about Taskploy, you grant us permission to use that feedback without restriction or compensation to improve, develop and commercialize our products and services.

This does not give us ownership of your Customer Data.

23. Service Changes

We continually develop the Services.

We may:

Where a change materially reduces core paid functionality, we will endeavour to provide reasonable notice where practical.

We may provide replacement functionality where appropriate but are not required to maintain every feature indefinitely.

24. Availability and Maintenance

We aim to provide reliable access to Taskploy, but continuous uninterrupted availability cannot be guaranteed.

The Services may be temporarily unavailable because of:

Enterprise Customers may have separate service-level commitments stated in an Order Form or Service Level Agreement.

25. Suspension

We may suspend access to all or part of the Services where reasonably necessary because:

Where reasonably practicable, we will notify you and provide an opportunity to resolve the issue.

We may act immediately when necessary to protect customers, data, infrastructure or legal obligations.

26. Termination by Taskploy

We may terminate these Terms or your access to the Services if:

Immediate termination may occur for serious security, fraud, abuse or unlawful-use violations.

27. Effect of Termination

When your subscription or account ends:

Where supported, Customers should export required data before termination.

We may retain certain information where reasonably necessary to comply with law, resolve disputes, prevent fraud, enforce agreements or maintain legitimate business records.

28. Data Export and Deletion

Taskploy may provide tools allowing Customers to export certain Customer Data.

Available export formats and capabilities may depend on the relevant module.

Following termination, Customer Data may be retained for a limited period before deletion or anonymization in accordance with our applicable retention practices.

Backup copies may remain for additional periods until they are overwritten through normal backup cycles.

Where legal retention obligations apply, information may be retained for longer.

29. Confidentiality

Each party may receive non-public information from the other that is identified as confidential or that reasonably should be understood to be confidential (“Confidential Information”).

Each party agrees to:

Confidential Information does not include information that:

A party may disclose Confidential Information where required by law.

30. Warranties

Taskploy warrants that it will provide the Services with reasonable care and skill.

Except where prohibited by law and except for any express warranties stated in an applicable Order Form, the Services are otherwise provided on an “as available” basis.

We do not warrant that:

Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

31. Limitation of Liability

To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive or consequential damages, or for loss of profits, revenues, goodwill or anticipated savings arising from these Terms or the Services.

To the maximum extent permitted by law, Taskploy's aggregate liability arising out of or relating to the Services will not exceed the total fees paid or payable by the Customer to Taskploy for the affected Services during the 12 months immediately preceding the event giving rise to the claim.

The limitations in this section do not apply where liability cannot lawfully be limited or excluded.

An applicable Order Form may provide different liability terms for Enterprise Customers.

32. Indemnification

You agree to indemnify and defend Taskploy, its affiliates, officers, directors and personnel against third-party claims, losses, damages and reasonable costs arising from:

Taskploy will provide reasonable notice of a covered claim and reasonable cooperation in the defence.

Enterprise agreements may include separate mutual indemnification provisions.

33. Force Majeure

Neither party will be liable for delay or failure caused by events beyond its reasonable control, including natural disasters, widespread internet outages, telecommunications failures, labour disruptions, government action, war, civil unrest, epidemics, major cloud-provider outages or similar events.

Payment obligations already incurred are not excused by this section.

34. Changes to These Terms

We may update these Terms as the Services, laws or business requirements change.

When we make material changes, we will provide reasonable notice through methods such as:

The updated Terms will state their effective date.

Where required by law, we will obtain additional consent before applying material changes.

Continuing to use the Services after updated Terms become effective constitutes acceptance to the extent permitted by law.

35. Notices

Taskploy may send contractual or service notices to the email address associated with your account or through the Services.

You are responsible for maintaining a current email address.

Legal notices to Taskploy should be sent to:

Taskploy Technologies Inc.
Email: legal@taskploy.com

General customer support enquiries may be sent through our Contact or Help Centre pages.

36. Governing Law

These Terms are governed by the laws of Ontario, Canada, and the federal laws of Canada applicable there, without regard to conflict-of-law principles.

Subject to any rights or procedures that cannot legally be excluded, the parties submit to the exclusive jurisdiction of the courts located in Toronto, Ontario.

If applicable consumer-protection law gives an individual mandatory rights to bring proceedings in another jurisdiction, this section does not override those rights.

37. Dispute Resolution

Before commencing formal legal proceedings, each party agrees to make reasonable efforts to resolve disputes informally.

A party may provide written notice describing:

The parties will attempt in good faith to resolve the dispute for at least 30 days after notice unless urgent court relief is reasonably necessary.

Nothing in this section prevents either party from seeking injunctive or other urgent relief where appropriate.

38. Assignment

You may not assign or transfer these Terms without our prior written consent, except as part of a permitted corporate reorganization, merger or sale of substantially all relevant business assets, provided the successor agrees to assume your obligations.

Taskploy may assign these Terms as part of a merger, acquisition, corporate reorganization or sale of its business or assets.

39. Order Forms and Additional Terms

If you purchase Services through an Order Form, enterprise agreement or other written agreement, those documents form part of the agreement between you and Taskploy.

If there is a conflict:

  1. an expressly negotiated Order Form or enterprise agreement controls;
  2. applicable supplemental product terms apply next; and
  3. these Terms apply thereafter,

unless the relevant document states otherwise.

40. Entire Agreement

These Terms, together with the documents expressly incorporated into them, constitute the entire agreement between Taskploy and the Customer concerning the Services unless a separate written agreement applies.

They replace prior agreements, representations or understandings concerning the same subject matter.

41. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain effective.

The unenforceable provision will be interpreted or modified only to the extent necessary to make it enforceable where legally permissible.

42. Waiver

A failure or delay in enforcing a provision of these Terms does not waive the right to enforce it later.

A waiver is effective only when clearly communicated by the party granting it.

43. No Partnership or Agency

These Terms do not create a partnership, employment relationship, joint venture, franchise or agency relationship between Taskploy and the Customer.

Neither party has authority to bind the other unless expressly agreed in writing.

44. Survival

Provisions that by their nature should continue after termination will survive, including provisions concerning:

45. Contact Us

Questions about these Terms may be sent to:

Taskploy Technologies Inc.
Email: legal@taskploy.com

For product and account assistance: help@taskploy.com

For privacy enquiries: privacy@taskploy.com

For security matters: security@taskploy.com

You can also contact us through the Taskploy Contact page.